Thank you for choosing us for both your digital and physical product needs. We are committed to offering high-quality items and a satisfactory shopping experience. Understanding that issues may arise, we have developed a comprehensive refund and return policy applicable to both digital goods and physical products purchased through our website. Please review the following policy carefully:
Scope of Policy
This policy applies to all digital and physical products purchased through our website.
Digital Goods Policy
- Non-Returnable Products: All digital sales are final. We do not offer returns or exchanges for digital goods.
- Refund Eligibility: Refunds for digital products are considered only in the case of technical issues (defective or not as described) or unauthorized purchases.
- Refund Process: For digital goods, contact our support team at support@prosodyprints.xyz within 15 days of purchase with your order number, a detailed issue description, and any relevant supporting documentation.
Physical Products Policy
- Returnable Products: Returns are accepted if the product is unused, in its original packaging, defective, or not as described.
- Non-Returnable Products: Used products, products not in their original packaging, and customized items, unless defective or damaged, are non-returnable.
- Return Eligibility Window: Initiate your return within 30 days from the delivery date for physical products.
- Return Process: Contact support with your order number and reason for return. Include photo evidence for defects or damages.
General Refund and Return Process
- Investigation and Resolution: Upon receiving your request, we’ll review the details and may ask for additional information. We aim to process requests within 3 business days for digital goods and 7-10 business days for physical product returns upon receipt.
- Refunds: Approved refunds are issued to the original payment method. Note, for physical goods, shipping costs are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- Exchanges: For defective or damaged physical products, you may opt for an exchange instead of a refund. Indicate your preference when contacting support.
Contact Information
For questions or concerns about our return and refund policy, please reach out to us at support@prosodyprints.xyz or call (406) 285-1205.
Policy Updates
We reserve the right to modify this policy at any time. Changes are effective immediately upon posting on our website.
By purchasing from us, you acknowledge that you have read, understood, and agreed to our return and refund policy.
We appreciate your business and are here to support a positive shopping experience.
Sincerely,
Prosody Prints
